1. Do you have a special price and service for wholesale?
*Yes, we have a best competitive price for our wholesale customers. We are the agent of Factory, sell directly without middle vendor, no high markup, so we can provide quality items at very competitive price, even retail.
2. What payment methods can I use? And how secure is my payment?
*Currently, you can pay by Moneybookers, Visa, Master Card, Bank transfer and Western Union.
You can also pay by selected debit cards.
Including Maestro,Solo,Carte Belue,Postepay,CartaSi,4B and Euro6000.
*Payment vis escrow are protected with VeriSign encryption, the highest encryption technology commercially available. You can be assured that your credit card and account details will never be exposted.
*With escrow, your payment will only be released to us once you have confirmed delivery.
3. Are the products photos and descriptions real?
* All photos and descriptions displayed are 100% real for references. Your order is recognized as you a slight difference. And also accept slight variance of color coz pixel of camera.
4. How long does it take for my order to be shipped? And how long can I received it?
* Generally, Most of products are in stock. Your order will be shipped within 1-2 work days after your payment verified by Aliexpress. But in case of any hot products are temporary out of stock, then we will contact you soon to ask an extension or any of your suggestions, normally will not over than 5 work days.
* Please make sure to leave the correct shipping address and available phone number for your order. It is very important for delivery. If the delivery failed for your wrong address or wrong phone number, all the cost incurred is undertook by you.
*Approximate delivery time after we send it out (for reference only) as below:
DHL (Recommended, Safe&Fast): 3-5 work days.
UPS (Recommended, Safe&Fast): 3-5 work days.
EMS (Safe &low Tariffs) : 10-15 work days
Post Air mail (cheap and very slow): 15-25 work days.
5. How about Tax? What is it described and how much is it declared on the invoice?
* The payment which you made does not include any customs tax and remote delivery fees. Our company doesn’t shoulder any duties in the destination country.
* We will do our best to put lower amount in the commercial invoice to avoid GST, V.A.T or any other import tax. But we can not guaranty no tax charged because it depends on your country’s policy. Although the custom clearance is none of our responsibility, we will do our best to assist you according to our years exporting experiences.
6. How do I give a feedback?
* You just need to sign in “My Aliexpress”, Click “transactions” to find feedback, and then manage feedback, find your order which in “order awaiting my feedback”.
Your positive feedback and 5 starts rating will be highly appreciated. And we’ll also give you the same after you did. Please do not leave any negative feedback without contact us if you have problem for the order. We’ll solve all the problems for you with our good business manger, but the negative feedback can do nothing.
7. How about the Warranty?
*All products have been checked and package in good condition before dispatch.
All products have 1 year warranty.
We offer 15 days refund/replacement with free return shipping only for the items do not match the description. For other reasons, we offer 7 days replacement/refund, We refund the cost of products soon after we receive the returned one as new as we sent it/ to you. Well, the shipping charge and handling fees cannot be refunded.
8. Can I track the item?
Yes. We will send you the tracking number to your email. We’ll input the final tracking number on your Aliexpress order as well. And remark the checking sites in it. Meanwhile, we’ll keep tracking the parcel for you until you received it.
9. How about the after sale service?
If you have any question or doubt about our product or policy, welcome to contact us by email or phone. We’ll respond you ASAP.