14 days return or refund as our guaranty, after the item arrived.
3% delay discount. If the item arrived delay, please message us and offer your Paypal account, we will send the amount to you. Or 5% discount for your next purchase.
If the item lost or totally damaged, we will offer full money back or resend the same item immediately.
As the item is made by hand, there may be some slight differences in the weight, length and other parts. The frog and screw are decorated by natural abalone shell, so the pattern of every piece is unique but all of them are beautiful.
Buyer is responsible for less incoming duties if any. According to the sales statistics of our previous orders, more than 95% orders did not incurred duties. If you are required to pay the customs fees, it is your duty to your own country. Thanks for understanding. As you know, the hairs of bow are consumables. All bows need to be rehaired after some months play. It is normal if one or several hairs break off during play. But this probability is very small comparing with bows of other brands.
DHL 3~8 working days. (www.dhl.com)
EMS 6-14 working days. (www.ems.com.cn/english.html)
TNT 3~8 working days. (www.tnt.com)
Available shipping methods for item with original price less than 90USD: ePacket/ DHL eCommerce/ HongKong Post. (12-25 days to most countries,35 days or more to countries in South America)
We may use other shipping method to replace/optimize the method you selected, for quicker shipping speed and safer transportation. Generally, tracking number and courier name will be offered to you within 24 hours.