We have no responsibility for shipping address provided. Due to the security reasons, it is not allowed that address be changed through email.
Payment must be received within 3 business days after the bid ended. We reserve the right for selling the article to others if no payment is made 3 business days later. Shipping Description: When payment is confirmed, shipping will be made within 1-2 business days. There are no shipments on weekend and public holidays
Delivery: USA,Russia by E-packet, other countries by registered mail. It takes about 7-15 working days to USA and Russia. If to others countries, Please check the following references: Country Approx. Shipping Time UK / Australia 20-30 working days Canada / Spain / France / Western Euro 25-40 working days Italy / Germany / Others 25-45 working days Please purchase from local if you can’t wait for the above shipping period.
Clients purchase with us mean that they have read and know the shipping times and the relate policy.
And please contact us first before they left the negative feedback.
Return and compensation terms:
Please check them carefully if there are any damages before you sign on waybill.
If Item is defective and not working on arrival, please report the item to us within 7 days of receiving the defective product so we can issue a RMA(Return Merchandise Authorization number). Please contact us to request a return authorization. Please include your name, auction number, and reason for return in the email. All items returned must contain all original packaging materials. Buyer is responsible for shipping costs.
We take all the responsibility during delivery. If you do not receive your item, we will refund you the FULL money or send you a new item according to your request.
We have a professional technical support group for all the item selling, our technical support will be there to assist you. F A Q
1,ASK: how can I choose right angle of blade to cutting different materials?
Answer: Usually, 30 degree cutting thin paper&vinyl, 45 degree cutting standard vinyl, 60 degree cutting thick reflective film & flock.
2,Ask: I want to try your products first time, can I mix the different angle?
A: yes, we provide 30 degree, 45 degree and 60 degree with same price. You can leave message with special requirement when transfer payment by paypal.
3,Ask: I want to cutting special material, and need some special plotter blade, can you offer to me?
Answer: yes, if you have the draw or photo, Just contact us.