All orders can be canceled and get 100% refund before the item deliveried out Return Policy
Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to the standard size or custom measurements that you specified. Try on your dress as soon as possible without removing the tags, altering, or washing the dress. If you are returning or exchanging dresses, or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. 1,Defective, Damaged or Misshipped Items
Defective, damaged or mis-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation from your delivery carrier in order to process your refund. 2,Sizing or Fitting Issues
As all of our dresses is hand-sewn and custom-tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily. 3,
Your item is the size you ordered but does not fit
Dresses that does not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses is made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost. Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible. 4,Color Mismatch
The settings of your computer screen may alter the color of the pictures shown on our shop. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to ask for a return or refund. Return Process
1) Contact us within 7 days (30 days for defective or incorrect items) of receiving your order. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from us. 2) Once we has approved your request, please send the item within 10 days back to us as soon as possible. 3) Once received at our facility, your return will be processed in 5 to 7 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition will not be processed as refunds ,but we can help shippping back to you (you pay for the shipping). FAQS
1. Can I return or cancel the dress if I change my mind?
Our dresses arent just pulled from a warehouse - once your order is confirmed, our tailors begin selecting materials in the color you requested and cutting fabric based on your measurements. Even standard size dresses are made to order for each customer. The custom nature of our dresses means our cancellation and return policy is stricter than for other items, so its important to order carefully. For full details, see our Return and Cancelation Policy .
2. How can I make sure Im ordering the right size?
When ordering a dress for your special occasion online, youre right to pay close attention to getting the size right! Since were an international company, our clothing may run larger or smaller than the standard sizes youre used to. Checking the actual measurements in our size chart and comparing them to your own measurements before placing your order is the best way to avoid size errors.
If youre ordering a custom-sized dress, its especially important to get your measurements exactly right. Getting professionally measured is the most reliable way to ensure the final product reaches you perfectly tailored. Be sure to check out our measuring guide .
If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed. If you have any other questions about ordering the right size, dont hesitate tocontact us .
3. Will I be able to alter my dress if I receive it and it doesnt fit exactly right?
Yes. If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed. Dresses generally have a margin of 1 inches on either side of a seam. Flower detailing, beading or belts/ribbons may limit ability to let a dress out.
4. How do you measure length for mini, knee-length and tea-length skirts if you only collect a hollow to the floor measurement?
We use the hollow to the floor measurement to determine where the knee is and then cut the correct length according to the dress design.
5. Will my dress exactly match the color I see on your website?
There might be a slight difference between the actual dresss color and what you see in the photo depending on your computer monitors display settings.
6. What kind of fabric do you use on the dresses?
Each dress is made of one or a combination of the following beautiful, high-quality fabrics:
delicate, sheer, and transparent material made from silk or rayon; its soft finish is often layered because of its transparency, making it popular for overskirts, sheer sleeves, and wraps
crisp and sheer like chiffon, but with a stiffer texture reminiscent of tulle but more flowing; popular for skirts, sleeves, backs, and overlays
heavy and smooth with a high sheen on the front; very commonly used for bridal gowns
smooth, silky satin with a glossy front and matte back
soft, subtle shine and a smooth surface; similar to silk-like satin but less prone to wrinkles
a crisp, smooth high-end fabric with a slight rib
netting made of silk, nylon, or rayon that is used primarily for skirts and veils (think ballerina tutus)
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