1. Pls dont give us bad or neutral feedback directly, as it’s nothing solved for you, if you meet any problem, pls leave us message and wait for our best solution.
2. All the packages are checked before shipping, it’s in good condition, if you received a damaged package, pls dont sign it and ask courier to give you damage report, and then contact us, so that we could look into it and apply for compensation from courier
. If you dont ask for damage report, we wont be responsible for any damage caused by courier.
3. Pls dont open a dispute before contacting us, when you opened a dispute, aliepxress's team will get involved in this case, they will solve it without our confirmation, and they can't give a professional solution for you, because they know nothing about lighting field. We believe you want to solve your problem correctly right? Contact us to get a better solution.
4.We wont supply after-sale service to the person who opens dispute or gives neutral or bad feedback randomly.
Our company specialize in export quality lighting, absolutely honest operation.
1. Import duties, taxes and other custom clearance fees are not included in item price or shipping cost.
These are buyer’s responsibility. Pls check with your custom office to determine what these additional costs will be prior to your purchase.
2. We will decide the shipping method for all FREE SHIPPING
orders. If you need a specific shipping method, pls leave us message when placing order.
3. Our aim is to supply good quality products to every customer.
All our products have been tested, checked and packed in good condition with proper spare parts. If the items you received is defective, pls contact us immediately, we will supply you the best solution(resend replacements or refund)
4. Pls DO NOT open dispute or write a bad or neutral review directly without any contacting.
You have our words here: All problems can be solved by a good communication, we hope all of our client can satisfied with our products and service. If you have any problems about our products or service, please contact us first and we will give you a perfect solution.
Buyers whom place order will be deemed to agree with these terms & conditions.
5. MEEROSEE is manufacturer directly
, we could do not only normal lights showed on website but also customize lights per your special requests. Welcome to contact us.
6. Send us message, welcome to contact us at any time, we will reply you within 24 hours.
Crystal Table Light Modern Cristal Reading Lamp for Living room Crystal Desk Light Crystal bedside Light
Meerosee lighting is a professional manufacturer specialized in R&D, design, production and sales of Indoor Lighting.
1. The quality of the product is assured. We are a direct factory, from raw materials procurement, hardware accessories processing to the light assembling, testing, all these producing procedure is under our control totally.
2. The service is guaranteed. We have our own factory, when you purchasing goods from us, no matter the damage caused during the shipment, or installation questions, our after-sale customer service and engineering technology would respond to the your problem at the first time, to help you solve any problem completely.
3.High Quality & Competitve Price. We are a direct factory, so there is no any cost of middleman or third party, the price is only the cost of manufacture and the profit of the factory.
4. Meerosee is registered in many countries, such as China, USA, Canada, Japan and most of European countries. Our brand is protected by local laws.
5. Our aim is to supply cost-effective products and make sure you have a pleasant shopping experience here.
1. We depend on our Aliexpress reputation and customer satisfaction to succeed. Therefore, your feedback is extremely important to us.
2. If you love our items, pls take a minute to give us 5 stars feedback
. Your action is the biggest power to make us do better. We will do the same for you.
3. If you are not satisfied here, pls contact us to get a solution before you decide to leave a neutral or negative feedback, pls give us the opportunity to solve any problem for you, many thanks.
Professional factory with 10-Year indoor lighting exporting experience.
2. 3-Year warranty
for all series products.
3. 100% perfect packing
(Free replacements for any broken parts)
4. Best quality, Competitive price
with fast delivery
5. 24-hour response
: Any message or email will be replied within 24 hours.
6. Skilled & conscientious workers with over 8-year experience.
7. CE & Rosh for all our products applied to general Europe macket, UL for special lighting accessories applied to USA
. If you need details of certificates, pls contact customer service.
1. All major credit cards are accepted via Aliexpress’s third party secure payment method ESCROW.
2. Payment is expected within 3 days of purchase.
1. Chandelier frame is packed inside special designed styrofoam box, crystal pendants are packed inside separately with thick pearl wool to protect them. Be on the safe side, our lamps and lanterns will be packed with accessories, reasonable spare parts included, basic assembling is needed, if you have any question about assembling, pls contact customer service immediatelly.
2. A=B 5 layer brown standard waterproof carton especially for exportation.
3. English version installation manual inside
1. We only ship to your order addresses. Your order address must match your shipping address. Pls leave us message if you need change shipping address.
2. For products in stock, we could ship out within 3-7 business days. Out of stock, we will ship out about 10-20 business days.
Q1: How do I pay for my order?
A1: By Escrow,Credit card, western union or bank transfer,as you like.
Q2: When can you ship out? And delivery time?
A2: For the products in stock, we could ship out about 3-7 working days, out of stock, we will ship out about 10-20 working days.
China post: 25-45 working days.
Express delivery(fedex/DHL/UPS): 7-15 working days.
Q3: Is there any tracking number for my item?
A3: Yes, we ship every order with a tracking number, and you can follow up the shipment status on corresponding website.
Q4: What can I do when I get your package?
A4: When you receive the package, pls open it to check before signing, if it’s damaged, ask a “Damage Proof” from the delivery company, and then contact us immediately for help.
Q5: What can I do if I dont get your package for a long time?
A5: Pls contact us, we will investigate and extend protection date for you.
Q6: What can I do if there is damaged parts?
A6: Pls contact us immediately for help, we will investigate and give you a best solution, we will supply free replacements or refund properly.
Q7: How to contact customer service?
A7: Pls send us message or trademanager message or email.
Q8: Does buyer need to pay tax?
A8: Yes, because tax is charged by buyer's Custom, and it is out of our control. Online price does Not include the tax,kindly note. Q9: All the crystal are K9? A9: Yes, all the crystals(including small octagon crystals) we used are 100% real K9 crystals, the primary crystal made in China! We only use selected crystal with no bubble, no impurity, no scratch. It will never change color and refraction!