FAQ: Q:Does this machine need to be assembled when I received it?
A:It is not assebled and need you to finish this steps and assemble it. We have the assembleed kit> please search it on our website.
Q:Are there software and instructions can I get it?
A:Yes we have the software and instructions and we have we upload it to the netdisk, the downloading link is >
Q:Whick type computer system can run its software?
A:The software only support the Windows system.
Q:If I received the product but it is broken during the transportation,What can do
? A:Please contact with us(cservice banggood.com), we wil send you the replacemt parts for free.By the way, if you have any questions during the usage, please feel free to contact us, we will help you to solve your problem ASAP.
Q:What\'s the machine\'s lifetime?
A:The machine is made from the aluminum alloy and acrylic.Its lifetime depend on the laser module lifetime. The laser module have over 6,000 hours lifetime.
Q:If the laser module is broken during usage,Where can I get the replacement one?
A:There are whole set laser module that compatible with the machine, please just input the corresponding laser power(For example:500mW) on our website,then you can will find it.
Q:Wht\'s the size of this machine\'s engraving area?
A:The machine\'s largest engraving area is 17X20cm.
Q:What material can it engrave?
Q:What material can it cut?
Q:Can I use it to cut or engrave on metal?
A:It can not engrave or cut on any metal.
Q:Can I regulate the laser power or the laser power is adjustable?
A:Sorry that the laser power is not adjustable,but the engraving speed is adjustable.
Q:How long can the machine work continuously?
A:It can work continuously about 45 minutes, after the laser mould cool down(about half of an hour), then start work again. Long time work continuously with shorten the laser module liftetime.
Q:Can I upgrade the stronger power laser module by myself?
A:Of course you can, this machine provide the DC 5V power supply for laser module. So any 5V power supply laser module can be installled on this machine. But you need to connect the laser cable with the right polarity, the red is positive, otherwise the laser mdoule will burn down.
Q:Can I extend the slide rail to expand its engraving area?
A:Yes, you can. But you need to find the the slide rail by yourself, we do not provide such extended slide rail.
Q:When I receive it, how to do to let it work?
A:Fist of all, you need to plug the stepper moter power cable to the controller board(, then installl the software and the driver, power supply the machine,that\'s all.