By Express: Generally, about 5-10 working days
By Airmail: Generally, about 15-25 working days
(Note:We will charge extra shipping fee if you location is remote or we will use other delivery way)
3.We ship to Alixpress's address ONLY. Please make sure your address in Alixpress is matched with your shipping address before you pay
4.Items will be deliveried within 3 business day on payment received.Items are deliveried from Hong Kong using Express or Airmail
5.Most of the countries within 5 to 10 business days,except West europe, Africa(15-30days)
Our after sales service also keep tracking it and send message to you when there is any delay in shipping
6.When you receive the package, please open the package and check all the items are working in good condition before you sign.Don't sign if the items are broken,and ask the delivery company to make a "damage certificate" Otherwise,we will not provide any warranty and refund
Shipping and notification
♠ Any unexpected extra cost (charged by courier) for remote area delivery would be paid by buyer.
♠ Extra cost or taxation that happen in destine country will be in buyer's account.
♠ All samples are recommended to send via DHL, FEDEX or TNT express.
♠ For bulk purchase, we suggest to ship the cargo by sea. Please contact our sales to get the detail sea freight quotation.
♠ This Order include 1pc wind turbine and 1pc wind controller, tower is not included.
1.Refund or replacement request is available only the requests within 1 week after parcel received & returning the item as the same condition as received.
2.Please contact us to request a return authorization. Your name, auction number, and reason for return should be included in the email. All items returned must contain all original packaging materials.
3.Please repack the item carefully. Items returned will be tested and a new replacement will be shipped to the buyer immediately when found defective. In the event that a suitable replacement is not available then a refund will be issued. Shipping, handling and insurance fees are non refundable.
4.If the item is found non-defective, the item will be sent back to the buyer at buyer’s expense. Items returned without RMA number will be refused and returned to the sender. Buyer is responsible for All Return Postage and Shipping Charges. Buyer is responsible for additional shipping costs for items that are returned refused and/or undeliverable. We do not accept any returns without an authorization number on the box or label it is being returned in.
1.The price you paid for the item excludes any customs tax.Our company does not shoulder any duties in destination country.
2.We cannot guarantee no tax charges as it is depends on your country's policy.
3.Please check with your country customs office to determine what these additional costs will be prior to bidding/buying.
Q: Why are your prices so low, are these quality items and brand new?
A: YES, you pay the FACTORY PRICE!
We sell brand new items directly from factory in Asia. That is why our prices are so competitive.
To maintain quality control ,we do personally inspect for each item prior to shipment. All items are 100% new and inspected.
1.We guarantee 100% customer satisfaction. If your item is not as described or faulty when you receive it we will replace it for you with no additional charge.
2. Many sellers supply grey market, We guarantee that our products are brand new, official and first-class quality.
International Buyers---Please note
Customer satisfaction is most important to us.If you have a problem or question regarding your transaction,please contact us before leaving any type of feedback or open any dispute.Negative feedback does not solve anyting,we will try the best to resolve the issues.
Thank you in advance for your patience.