Free Shipping Formal Timeless Beautiful Bride Veil 3 Meters Lace Edge Long Wedding Veil With Crystals BV029
We accept the following payment terms: 1. Credit Card 2. Debit Card 3. Western Union 4. Bank Transfer 5. QIWI 6. WebMoney 7. Boleto If you choose other payment terms,please let us know.
Q: Order Cancellations
A: We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.
1). Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
2). Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
3). Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
4). Once your order has been shipped, it can no longer be canceled.
Q: Defective, Damaged or Misshipped Items
A: You are eligible for a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier.
Q: Sizing or Fitting Issues
A: As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
Q: Dress is not the size you ordered
A: Should your dress size differ from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
Q: Dress is the size you ordered but does not fit
A: Dresses that do not fit properly but fit the specifications you ordered cannot be returned or exchanged.
As our dresses are made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.
Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.
Q: Color Mismatch
A: The settings of your computer screen may alter the color of the pictures shown on color chart of our shop. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or misshipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.
Q: Overdue Products
A: If for any reason, your order was not shipped within the time stated and arrives late, but not by more than 10 days, you will be eligible for a complete refund, or a 30% reimbursement upon the delivery of the overdue product. If the product is overdue by more than 10 days, customers are eligible for a full refund. If the dress is not returned, only the shipping fee is paid by customers.
Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress or clothing has been made to the standard size or custom measurements that you specified. Try on your dress or clothing as soon as possible without removing the tags, altering, or washing the dress.
If you are returning or exchanging dresses or accessories, please make sure they are in their original condition-unworn, unaltered, undamaged, dean, free of lint and hair and with tags intact and attached. For an ordinary size item-If there is quality problem and you want to apply for a refund, please send us some persuasive pictures or video. Once it is verified, you can send the item back to us(customer commits the shipping cost),and we will give you a full refund of the item.
For a custom made size item-If there is a quality problem and you want to apply for a refund, please send us some persuasive pictures or video, One it is verified, you can send the item back to us(customer commits the shipping cost),and we will give you a full refund of the item.
Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services. If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer service.