1. About Shipping
When you place an order, we will offer you all the shipping methods for you to select, usually we select a safe,quick and cheap method for you and tell you the estimated delivery time. But sometimes we can not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your products is inspected. Usually it will not produce customs fees and some other extra fees for you because we will write a low value for the package. But sometimes it can not be avoided, they may collect the fees at time of delivery, that is your duty for importing products to your country, we will not refund shipping charges for refused shipments. If you are from BRAZIL,please give us your CPF in the message box when paying, without it, we can not Send your Parcel . thanks for your Cooperation.
2. Exchange & Return
7 Days | No Risk | Satisfaction Guarantee
We have an easy return/exchange process! If you are totally not satisfied with the item
(including quality problem, we send a wrong size)
You may return this item for a full refund
(excluding shipping charges)
Return & Exchange Requirements
Item must be returned with 7 days of accepting the delibery.
No Refund: Over 7 days still not returned.
Products must be unworn and in the original condtion even after tried on for fit and size.
No Refund: Worn, Perfumed, Altered or without the original Brand & Labels.
Not fit for you(with wrong size),the quality problem
No Refund: Custom-Made or Plus Size and Made to your Specification.
It is buyers\' responsibility to pay the return or exchange postage.
3.Sizing or Fit Issues
As all of our dresses are hand-sewn and custom tailored, the finish gown may vary by approximately +/- 1 inches in the specified measuerments.
To ensure that your dress will still fit you perfectly, our tailors have created all of our dresses with additional fabric in the seams to allow minor size modifications to be easily. If you find the dress is not suitable for you and have any question, please feel free to contact us directly.
4. Color Mismatch
Sometimes there will be color differences because of the different PC monitor, lighting, background, and some other reasons, if you are very very strict in the color, please contact us firstly, we will try to meet your requirements.
At last, we will you happy shopping on our website. If you have any question, please feel free to send emails to us. We will try to answer you as soon as possible.