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1. Please contact us within 7 days after you received the product whether you want to refund or exchange the items, we will do the best to satisfy you. 2. If you are not satisfaction with the item because of the quality, please send us pictures,.Once confirmed, ,please send the bag back to us,provide the tracking No. After received it we will return you the money. (Every bag would be inspected for many times during production and before packing,to make sure that alll the products we make are qualified.) 3. If you want to exchange other models, please return the items with the original packaging and situation. Once we received the bag, we will arrange to send you the new model. 4. If you simple not like the bag, please send it back to us, We will return your money after received the bag. 5. All above situations, please note your Aliexpress ID when shipping and providing us the tracking No. Thank you for your cooperation!!!